1. RECORDING - Prejudice: How to respond to prejudicial comments from customers

    • Buy now
    • Learn more
    • Introduction
    • What the research says about predjudice
    • Having a plan & knowing your goal
    • Six core tools to respond to predjudice
    • Additional tools to respond to prejudice
    • "Peanut butter openers" and how to use them
    • Using your response to send a message
    • How to reduce a person's bias
    • Other considerations and wrap up
    • Prejudice Workbook.pdf
    • Prejudice Certificate.pdf
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Introduction

  1. RECORDING - Prejudice: How to respond to prejudicial comments from customers

    • Buy now
    • Learn more
    • Introduction
    • What the research says about predjudice
    • Having a plan & knowing your goal
    • Six core tools to respond to predjudice
    • Additional tools to respond to prejudice
    • "Peanut butter openers" and how to use them
    • Using your response to send a message
    • How to reduce a person's bias
    • Other considerations and wrap up
    • Prejudice Workbook.pdf
    • Prejudice Certificate.pdf