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  • $49

RECORDING - Prejudice: How to respond to prejudicial comments from customers

  • Course
  • 11 Lessons

This training will teach you how to respond to prejudicial comments from customers. Price is license for one person to view the training. Access: 4 weeks Length: 82 minutes Contact crystalp@homelesstraining.com to purchase multiple licenses or a license to show the training to your staff.
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Contents

Introduction
Preview
What the research says about predjudice
Having a plan & knowing your goal
Six core tools to respond to predjudice
Additional tools to respond to prejudice
"Peanut butter openers" and how to use them
Using your response to send a message
How to reduce a person's bias
Other considerations and wrap up
Prejudice Workbook.pdf
Prejudice Certificate.pdf