Recorded April 2022; 73 minutes

Have a customer who experiences delusions or hallucinations? Want to know how to respond?

In this training you’ll learn how to assess the situation as (1) Discomforting, (2) Disruptive, or (3) Dangerous.

We also cover how to handle each one.  For hallucinations and delusions, you’ll learn which ones are dangerous (and you should call the police immediately), which ones are concerning (and you should monitor for certain signs), and which are not harmful (which are most of them!).

We discuss two things you should NOT do when someone shares a delusion or hallucination with you and give you two tools to use instead.

Finally, you’ll learn about “staff splitting” which is common with certain personality disorders.