Recorded April 2022; 73 minutes

Have a customer who experiences delusions or hallucinations? Want to know how to respond?

In this training you’ll learn how to assess the situation as (1) Discomforting, (2) Disruptive, or (3) Dangerous.

We also cover how to handle each one.  For hallucinations and delusions, you’ll learn which ones are dangerous (and you should call the police immediately), which ones are concerning (and you should monitor for certain signs), and which are not harmful (which are most of them!).

We discuss two things you should NOT do when someone shares a delusion or hallucination with you and give you two tools to use instead.

Finally, you’ll learn about “staff splitting” which is common with certain personality disorders.  

Recorded May 2022; 92 minutes

If you work with vulnerable people, there are three mental illnesses you need a basic understanding of: 

In fact, 40+% of people struggling with schizophrenia or bipolar disorder also suffer from “anosognosia” which is a “lack of insight or awareness into one’s own mental condition.” 

In this training, you’ll learn symptoms of each illness and specific tools for managing problematic behavior. You’ll also hear powerful, first-hand accounts from individuals who are currently living with these illnesses.

Recorded June 2022; 60 minutes

In this training, Dr. Eric Ward joins Ryan to answer tough questions about mental illness.

Questions include the following (and more):

Recorded July 2022; 61 minutes

Watch Ryan’s interviews with several brave people who are dealing with mental illness (schizophrenia, bipolar, personality disorders, etc.) and are willing to share about their struggles. You’ll hear: